vexpi Privacy Policy

1 Types of Information Collected

vexpi collects various types of information in order to provide its services. This information can be divided into two main categories: information provided directly by the user, and information collected automatically.

1.1 Personal Information Provided Directly

1.2 Automatically Collected Information

When you browse the vexpi platform, the following information may be collected automatically:

• IP address and general device location information
• Browser type, operating system, and device model
• Time of access to the site and duration of visit
• Log of which pages were visited
• Usage patterns collected through cookies and similar tracking technologies

2 Purpose of Information Use

vexpi uses user information only for legitimate and specific purposes. The main purposes for which we use information are set out below:

• Account Management: Registration, login, password recovery, and ensuring account security.
• Identity and Age Verification: Ensuring that only persons aged 21 or above are able to use the platform.
• Transaction Processing: Securely handling all financial activities including deposits and withdrawals.
• Customer Support: Providing assistance via live chat and email.
• Fraud Prevention: Taking effective measures to prevent unauthorized access, fraudulent activity, and money laundering.
• Service Improvement: Analyzing user experience to enhance the quality and functionality of the platform.
• Communication: Notifying users of important updates, policy changes, or relevant information.

3 Information Storage & Security

vexpi follows industry-standard technologies and processes to protect user information. The key elements of our security framework are:

3.1 Encryption

SSL (Secure Socket Layer) encryption technology is used when your information is transferred on the platform. As a result, all data exchanged between your browser and our servers is protected from third-party view.

3.2 Access Control

Personal user information can only be accessed by authorized staff, and only as needed for relevant operational purposes. All staff are bound by confidentiality agreements.

3.3 Data Retention Period

Necessary information is retained for as long as your account is active. After an account is closed, information may be retained for a defined period to meet legal or regulatory obligations. Once that period has passed, information is securely deleted.

4 Sharing Information with Third Parties

vexpi does not sell users' personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete transactions.
• Technology Partners: With trusted technology service providers that support platform operations, who work under strict confidentiality agreements.
• Legal Obligations: Where disclosure of information is required under a court order, government directive, or applicable law.
• Fraud Investigation: With relevant authorities in cases involving investigation of fraudulent activity or money laundering.

Outside of the above cases, vexpi does not disclose users' personal information to third parties under any circumstances.

5 Cookies & Tracking Technologies

vexpi uses cookies and similar technologies that improve your browsing experience and ensure the functionality of the platform. The main uses of cookies are:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and running the core functions of the platform. Disabling them may prevent the platform from working properly.

5.2 Functional Cookies

These cookies help remember your preferences and settings, so you do not have to configure everything from scratch each time you log in.

5.3 Analytics Cookies

These cookies are used to understand how users interact with the platform. The information collected is analyzed in aggregated and anonymized form. You can disable this type of cookie by changing your browser settings.

6 User Rights

You have certain important rights over your own information. vexpi respects these rights and helps you exercise them as easily as possible:

To exercise these rights, contact the vexpi support team. Due to legal retention obligations, it may not always be possible to delete certain information immediately — in such cases, we will inform you in detail.

7 Protection of Minors

vexpi strictly refrains from providing services to persons under the age of 21. An age verification process is followed at the time of registration. If a user creates an account by providing a false age and this is later proven, the relevant account will be immediately closed and the information deleted.

If a guardian or authorized representative suspects that information of a minor has been unintentionally collected, they may contact us.

8 International Data Transfers

vexpi's server infrastructure and service providers may be located in various countries. Even if your information is transferred to another country, the standard of protection described in this Privacy Policy will be maintained. Countries to which information is transferred may not have the same level of data protection as Bangladesh, but we endeavor to ensure equivalent protection through contractual obligations.

9 Third-Party Links & Services

The vexpi platform may integrate certain third-party services — such as payment gateways. These services have their own privacy policies, and vexpi is not responsible for their data handling practices. You are advised to review the relevant payment provider's policy at the time of any transaction.

10 Response to Data Breaches

In the event of a data security breach, vexpi takes the following steps:

• Implementing necessary security measures as soon as the breach is identified.
• Notifying potentially affected users as quickly as possible.
• Determining the cause of the breach and taking measures to prevent recurrence in the future.
• Notifying authorities where applicable.

11 Changes to the Policy

vexpi reserves the right to amend or update this Privacy Policy as needed. In the case of significant changes, users will be notified via their registered email or through a notice on the platform. Continued use of the platform after changes have been made will be considered as your consent to the updated Policy.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights over your information, or want to raise any concerns related to data protection, please contact our support team: