vexpi's commitment to responsible gaming
Play for fun, stay in control — vexpi is always by your side to keep you safe. Follow our tools and guidelines to enjoy a healthy gaming experience.
Age limit & core principles
vexpi believes gaming should be a form of entertainment — not a source of income. Keep the following guidelines in mind at all times.
Adults only
To open an account and play at vexpi, you must be 21 years of age or older. We apply strict verification measures to prevent underage gaming. If there are children or teenagers in your household, use parental control software on your device and keep your account details secure.
What is responsible gaming?
Responsible gaming means enjoying games while staying in control of your time, money, and attention. At vexpi, we want you to always play with awareness. Gaming becomes a problem when it moves beyond entertainment and turns into a compulsion.
Our platform has a number of tools and features that will give you a safe and well-managed gaming experience. On this page you will learn how to use those tools, which signs to watch out for, and where to reach out for help.
vexpi always maintains a fair and transparent environment — our SSL encryption and fair play policy ensure that every session is secure.
Our protection tools
vexpi puts a set of effective tools in your hands so you can manage your own gaming experience.
Deposit limits
You can set a maximum daily, weekly, or monthly deposit limit whenever you like. Once a limit is set, it takes effect immediately. If you want to increase a limit, the change will only take effect after a specified waiting period — this is an intentional safety measure.
Time-out break
If you feel you need a break, use the time-out feature. You can temporarily suspend your account for any period from 24 hours up to several weeks. During this time you will not be able to play.
Self-exclusion
If you feel gaming is having a negative impact on your life, choose the self-exclusion option. This can close your account for an extended period — or even permanently. We fully respect this decision.
Gaming history review
You can view your complete transaction and gaming history in your account. Review how much time and money you have spent on a regular basis — this helps you make informed decisions and lets you catch any tendency toward uncontrolled play early.
24/7 Support
If you run into trouble at any time, contact vexpi via live chat or email. Our support team is always ready to assist in both Bengali and English. Asking for help is a brave step — there is no shame in it.
Reality reminders
During long gaming sessions, vexpi occasionally sends a message reminding you how long you have been playing. This feature is designed to keep you aware of time and to encourage you to take a break.
How to set limits?
In just a few steps you can make your gaming experience safer.
Log in to your account
Log in to your vexpi account and go to profile settings. Look for the "Responsible Gaming" section there.
Choose a tool
Deposit limit, time-out, or self-exclusion — select the right option based on your needs.
Enter your preferred value
Set the limit amount or duration. Once you are sure, save the change.
Get support
If you have any issues, contact us via live chat or email ([email protected]) — we are ready to help.
Warning signs
If any of the following signs apply to you, pause and reflect — and seek help if needed.
Spending beyond your budget
You are spending more than your set budget and placing bigger bets to try to recover losses.
Losing track of time
You are spending far more time gaming than planned and neglecting other tasks or responsibilities.
Escaping stress
You are mainly turning to gaming to escape anxiety, sadness, or loneliness.
Hiding from family or friends
You are keeping your gaming habits or spending amounts secret from people close to you.
Taking on debt or borrowing money
You are borrowing money to play or diverting funds from essential expenses (rent, food, bills).
Unable to stop
You keep trying to quit gaming but cannot stop yourself.
Responsible gaming guidelines
Plan your budget
Before you start playing, decide how much money you are willing to spend and make sure losing that amount will not affect your daily life. The minimum deposit to play at vexpi is ৳200, but only deposit what is comfortable for you. Remember, winning in gaming is never guaranteed — it is simply a form of entertainment.
Keep track of your time
Playing for long periods without a break can cause mental fatigue and weaken your ability to make decisions. Set a time limit before each session and stick to it. Set an alarm on your phone or keep vexpi's time-alert feature turned on.
Avoid chasing losses
Placing bigger bets to recover money you have lost is a dangerous mindset. Each round is independent and previous results do not influence the next. When you reach your set limit, end the session — that is the smart thing to do.
Do not play under the influence of drugs or alcohol
Sound judgment does not work properly under the influence of drugs or alcohol. You should not make gaming decisions in that state. Always enjoy gaming when you are fully alert and in a normal state of mind.
Seek professional help
If you feel gaming is getting out of your control, seek help from a mental health professional or counsellor. Various organisations in Bangladesh provide this kind of support. vexpi's support team can also point you in the right direction.
Protecting minors
Never share your account password with anyone else. If there are children or teenagers in your household, keep parental controls active on your device. vexpi automatically verifies age, but extra caution is always beneficial.
Awareness about cashback and bonuses
Read the terms and conditions of bonuses and cashback carefully. For example, vexpi's welcome bonus has a 25x wagering requirement. This means that if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets before withdrawing the bonus funds. Do not play beyond your plan just because of a bonus offer.
Having trouble? We are here
If gaming has become a source of stress rather than enjoyment, reach out to us now. vexpi's support team is with you 24/7.
Other vexpi Pages
There is much more waiting for you at vexpi — check out the pages below.